OfficePolicies

Payment for all services rendered is required in full at the time of your visit. This includes any estimated insurance responsibilities such as deductibles, coinsurance percentages, copays, self-pay rates, outstanding balances, fees, and any other non-covered amounts denied by insurance for services or additional treatments provided. Paradigm Psychiatry accepts most credit cards, debit cards, HSA/FSA cards and cash. Personal Checks and Care Credit are not accepted.

Insurance

Paradigm Psychiatry accepts select insurance plans and submits claims on patients' behalf. Patients must provide accurate insurance information, report coverage changes, and verify their benefits directly with their insurer. Insurance verification is not a guarantee of payment, and patients are financially responsible for all services, including costs not covered or paid by insurance.

Please refer to our Insurance page to view plans we accept.

Self-Pay:

Paradigm Psychiatry offers a self-pay option for patients who either do not have insurance coverage, have an Out-of-Network insurance, or have an insurance plan not accepted or contracted with Paradigm Psychiatry.

Paradigm Psychiatry Self-Pay Rates:

• $250 - New Patient Intake (60 minutes)
• $150 - Follow-Up Visit (30 minutes)

Credit Card on File Policy:

All patients must maintain a valid payment card on file through our secure payment processor, Bluefin Payconex. The cardholder authorizes Paradigm Psychiatry to securely store payment information and charge the card for amounts due, including patient responsibility, self-pay fees, outstanding balances, and applicable administrative or cancellation fees.

Electronic Statements & Outstanding Balances:

Statements will be sent as electronic statements via email, text message, and/or through the patient portal account once the patient's balance due is finalized. Each invoice will include a secure payment link for easy online payment. Payment is due within 7 days of receiving the invoice. The saved card on file will be automatically charged to collect a balance if unpaid after 7 days.

Outstanding balances are expected to be paid prior to the next service being provided. Paradigm Psychiatry reserves the right to temporarily pause all future services if an outstanding balance has not been resolved or if an account becomes past due 30 days or more as described in our contract terms. Any overpayments will be refunded or credited to the patient's account. Detailed statements (superbills) and payment receipts are available upon request for HSA/FSA reimbursement and other personal records.

All documentation requests are subject to provider approval and practice discretion.

Patients must be established with Paradigm Psychiatry for at least 90 days before documentation requests will be considered. This includes FMLA, Short-Term Disability, workplace accommodations, school or college accommodations, medical withdrawal, and other documentation requiring assessment of symptoms or functional limitations.

Paradigm Psychiatry Document Fees:

• $150 - New forms, letters, or documentation
• $100 - Renewal or update of previously completed documentation

Fees are due prior to completion. Multiple forms or requests submitted may incur separate fees.

An appointment may be required to evaluate current symptoms, functional capabilities, and limitations. Paradigm Psychiatry does not complete permanent or Long-Term Disability requests.

Emotional Support Animal (ESA) Documentation

ESA documentation is provided only when clinically appropriate and supported by the patient's established treatment history. Paradigm Psychiatry generally provides documentation for one commonly kept household animal.

ESA Documentation Fee:

• $100.00 per Animal - Renewed Annually

Requests involving multiple animals or unusual animals require additional clinical consideration and may not be supported.

Processing Time

Please allow up to 7 business days for completion after all required information has been received.
Substantial changes, new conditions, or requests requiring additional evaluation may be subject to the full documentation fee.

Payment does not guarantee completion, approval, or acceptance of a request.

Documentation is completed only when clinically supported. Final approval is determined by the employer, insurance company, school, housing provider, or other reviewing organization.

A signed Release of Information (ROI) form is required for the release of medical records.

Patients may request a copy of their medical records. Any applicable fees will be assessed in accordance with federal and Arizona law. Medical records may also be sent directly to another healthcare provider, insurance company, or law office with appropriate authorization.

Medical records sent electronically directly to the patient or another authorized recipient are provided at no charge with a properly signed Release of Information (ROI). Requests for printed medical records or documents may incur a printing fee.

Coordination of Care

With appropriate authorization, Paradigm Psychiatry may share relevant records or a summary of care with your primary care provider, therapist, specialist, or other members of your healthcare team to support coordination of care.

For any questions or additional information, please email info@paradigmpsychiatry.com or call us at 480-613-9599 before the appointment.

Downloadable Forms:

For patients under 18, Paradigm Psychiatry requires a parent or legal guardian with appropriate legal authority to consent to treatment and participate in the minor's care.

Parent or Legal Guardian Attendance

A parent or legal guardian must accompany every patient under 18 to all appointments, including initial evaluations and follow-up visits, both in person and via telehealth.

Custody and Legal Documentation

Parents and legal guardians must disclose any court-ordered custody arrangements, parenting plans guardianship orders, other legal documents that may affect treatment, content, communication, or access to medical records.
Please note that a minor's primary residence or parenting-time arrangement alone does not establish legal authority to consent to treatment.

Any required documentation must be sent before the initial appointment.
For any changes to legal arrangements, please email info@paradigmpsychiatry.com.

Non-urgent services or requests may be postponed until required documents are received and reviewed. Urgent clinical needs will be addressed in accordance with applicible law and clinical judgement.

Communication Between Parents

When joint legal decision-making authority applies, the parent or guardian accompanying the minor is responsible for communicating treatment plan decisions, updates, and relevant information to the non-accompanying parent, unless a court order or applicable law restricts this communication.

Paradigm Psychiatry handles communication and requests for treatment information or medical records in accordance with applicible law, verified legal authority, and any applicable court orders.

Custody Disputes and Legal Proceedings

Paradigm Psychiatry does not conduct child custody evaluations, parenting evaluations, or forensic assessments.

Providers remain focused on clinical care and do not take sides in parental disputes. If parental conflict interferes with treatment or the provider's ability to deliver appropriate care, the practice may review whether continued care is clinically appropriate.

Requests for records, testimony, or participation in legal proceedings are reviewed in accordance with applicable law, professional obligations, and practice policies.

If someone other than a parent or legal guardian will accompany the minor, prior written authorization is requiredand must be emailed to info@paradigmpsychiatry.com before the appointment.

Downloadable Forms:

Minimum 24-hour notice required to cancel or schedule all appointments, including New Patient Intake Evaluations and Established Patient Follow-up Visits.

Late Cancellations & Missed Appointments (No-Shows)

A $75 fee will be automatically applied to every late cancellation less than 24 hours' notice, or missed appointment (no-show).

Late Arrivals

Patients arriving 10 minutes or more after their scheduled appointment time may be asked to reschedule, and the $75 missed appointment fee will apply.

Fees will be automatically charged to the card on file or added to your account balance and invoiced for payment. Outstanding fees must be paid in full before rescheduling or before your next scheduled appointment.
Two or more missed appointments may result in a discharge from the practice.

How to Cancel or Reschedule

You may cancel or reschedule by calling our office at 480-613-9599, sending a message through the Patient Portal, or emailing info@paradigmpsychiatry.com.
If leaving a voicemail, please include your name, date of birth, appointment date and time, and a callback number.

Please do not reply to automated appointment reminder text messages, as our office does not receive these responses.

For continuity of treatment, medication refills are generally provided during scheduled appointments. Your provider will typically prescribe enough medication to last until your recommended follow-up. Please schedule appointments in a timely manner to avoid interruptions in medication.

Requesting a Refill

Refill requests may be submitted through the Patient Portal, by calling 480-613-9599, or by emailing info@paradigmpsychiatry.com.
When requesting a refill, please provide your full name, date of birth, medication name and dose, and pharmacy.

Please allow up to 2 business days for medication requests to be reviewed and processed. Medication changes, new medications, or concerns requiring clinical evaluation may require an appointment.

Controlled Medications

Patients prescribed controlled medications, including stimulants, are generally required to have follow-up appointments every 1–3 months, as determined by their provider.

Lost, stolen, or damaged controlled medications will not be replaced. Early refill requests are reviewed individually and are not guaranteed.

Repeated or exceptional early refill requests may require supporting documentation, such as documentation of travel or other circumstances requiring an early refill. Pharmacy, insurance, and applicable prescribing requirements may also affect whether an early refill can be authorized.

Telehealth appointments are conducted through Zoom using a device with a working camera, microphone, and reliable internet connection. Patients may connect using the secure link provided by email or through the Patient Portal.

Please connect 10–15 minutes before your scheduled appointment to allow time to access the session and confirm that your camera and microphone are working properly.

Both video and audio are required. Telephone-only appointments are not considered telehealth appointments. If technical or connectivity issues prevent the appointment from being completed, it may need to be rescheduled.

Appointments must be attended from a private, quiet location. Driving during a telehealth appointment is not permitted and will require the appointment to be rescheduled.

Telehealth patients are required to maintain a valid card on file and have a signed Financial Policy Agreement. Payment and applicable patient responsibility are due at the time of service.

Photography & Image Disclaimer

Photographs and videos featured on Paradigm Psychiatry's website, social media, marketing materials, and other promotional content include licensed stock imagery.

Individuals depicted are models and are not patients, employees, or representatives of Paradigm Psychiatry.

Website & Media Disclaimer

Paradigm Psychiatry makes reasonable efforts to ensure that the information presented on this website and within its marketing materials is accurate, current, and complete. Content is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment provided by a qualified healthcare professional.

This website may contain links to external websites or third-party resources for informational purposes and convenience. Paradigm Psychiatry does not control or assume responsibility for the content, accuracy, privacy practices, or policies of these external websites and is not liable for any damages or losses resulting from their use.